Shipping Policy

Shipping Policy
At Aiva Jewellery, we are committed to delivering your orders promptly and securely. Our shipping policy ensures a smooth and transparent process for all our customers.

Shipping Methods and Charges
Standard Shipping

• Delivery Time: 5-7 business days from the date of dispatch for orders within India.
• Charges: Complimentary for all orders within India.

Express Shipping

• Delivery Time: 2-3 business days from the date of dispatch. Express shipping is only available for in-stock products. Delivery times for made-to-order products will vary and will be communicated at the time of purchase.
• Charges: Additional charges may apply based on the location.

International Shipping

• Delivery Time: 2-3 weeks, depending on the destination.
• Charges: Calculated at checkout based on the destination country and package weight.

Order Processing Time

• Orders are typically processed within 2-3 business days of confirmation.
• Custom or made-to-order pieces may require additional processing time, which will be communicated during purchase.

Tracking Your Order

• Once your order is dispatched, you will receive an email or SMS with the tracking details to monitor its progress.
• For any issues with tracking or delays, our Customer Support Team is here to assist you.

Shipping Terms and Conditions
Signature on Delivery

• To ensure the security of your purchase, all deliveries require a signature upon receipt.

Address Accuracy

• Please ensure that the shipping address and contact details provided are accurate. We are not responsible for delays or losses due to incorrect information.

Customs and Duties (International Orders)

• For international shipments, customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country.

Returns and Exchanges Shipping
Shipping Charges

• Shipping charges incurred during the initial purchase are non-refundable.
• For returns or exchanges, the customer is responsible for the shipping costs to return the product.

Insurance

• It is recommended to use an insured shipping service to ensure the safe return of the product.

Contact Us
For further assistance or inquiries regarding shipping, feel free to reach out to our Customer Support Team at support@aivajewellery.com