Privacy Policy

Privacy Policy

Welcome to the Aiva Jewellery website. We understand your concerns regarding the collection and dissemination of personal information and the security of transactions on this website. Our top priorities are protecting and securing our customers’ personal information and ensuring secure transactions. This section outlines the details of our privacy policy for accessing this website.

Please note that our privacy policy is subject to change without prior notice, and we encourage you to review it periodically.

By using this website, you agree to abide by the terms and conditions outlined in this privacy policy. You also consent to our collection, use, and disclosure of your personal information as described herein.

If you do not agree with any of the terms and conditions stated in this privacy policy, please exit this website immediately.

1. When do we collect personally identifiable information and other information?

When you set up an account with www.aivajewellery.com, we collect and store your personally identifiable information (e.g., name, email address, phone number, correspondence address, etc.). In addition, we may collect and store information from time to time (e.g., IP address, email correspondence, chat history, cookies on your hard drive, etc.) when you access this website.

By using this website, you consent to the collection and storage of the aforementioned information and its use in accordance with this privacy policy.

2. How do we use the information collected?

We use your personal information to deliver the requested services, such as order processing, product shipment, and payment collection. We may also use the collected information to improve our services by analysing customer behaviour and activity on our website. This enables us to develop and communicate new offerings tailored to your preferences based on your previous orders and interests.

Additionally, we store your IP address to help administer the website and diagnose any server-related issues.

3. Do we use cookies?

Yes, we use cookies. A cookie is a small file stored on your computer’s hard drive by a website through your browser. Cookies allow the website to recognise and remember specific information about its users, enabling us to deliver improved services.

We use both permanent and temporary cookies, and we assure you that they do not contain any of your personally identifiable information.

4. Do we share the personally identifiable information collected?

We prioritise safeguarding the personally identifiable information collected and stored by us against loss, misuse, or unauthorised access. We take stringent measures to prevent any unauthorised access to your data.

Whenever you access your account information, we offer the use of a secure server to ensure your data remains protected.

We do not sell, trade, or transfer your personally identifiable information to third parties. However, we may share your personal information to comply with legal processes (e.g., court orders or subpoenas) as required by law, without prior notice to you.

Contact Us

If you have any questions or concerns regarding this privacy policy or how your information is handled, please feel free to contact us at support@aivajewellery.com