
Is the gold BIS hallmarked?
Yes
Do you provide jewelry certification?
Yes, we provide certification for our jewellery.
What type of certification do you use?
IGI certification for diamonds of 1 carat and above, and SGL certification for all other diamonds.
Where can I find the BIS hallmark?
The hallmark is located on the inside of the ring (or other appropriate part of the jewelry).
How can I verify the authenticity of my purchase?
Check the 6-digit HUID code engraved on the product and cross-reference the diamond certificate's report number on the respective laboratory's (IGI/SGL) official website.
Is the jewelry moisture resistant?
Yes. Our jewelry is designed to be worn in daily life and can withstand normal exposure to moisture.
Is the jewelry heat resistant?
Yes. It can withstand normal temperatures encountered during everyday use.
Is the jewelry dirt resistant?
No, like any fine jewelry, it can accumulate dirt and oils. However, it's designed to be easily cleaned at any reputable local jeweler.
Is the product scratch-proof?
No. Gold is a relatively soft metal, so its surface is naturally prone to scratches over time. These scratches can typically be eliminated through periodic repolishing.
Is this jewelry suitable for senior citizens?
Yes, the jewelry is designed to be easy and comfortable to wear for senior citizens.
How safe is my jewelry shipment?
We ensure maximum safety for your order. Your jewelry is shipped in durable, tamper-proof packaging to guarantee the product arrives intact. We partner exclusively with reputed and established courier services.
Is my jewelry insured during transit?
Absolutely. Your jewelry is fully insured from the moment it leaves our facility until it is safely delivered to your doorstep.
Do I pay for return shipping?
No. If you need to make a return, AIVA covers the cost of reverse shipping.
Is customization available for this product?
Yes
Is gold karatage customization available?
Yes
Can gold colour of a product be customized to another gold colour?
Yes
Can I order a ring/bracelet in a size that is not offered on the website?
Yes
Can the thickness of the ring be customized?
Yes
Can I engrave my ring?
Yes. Custom engraving is available. Engraved products do not qualify under 30 day free return.
Can this product be made in Platinum?
Yes
Is this product suitable for gifting?
Absolutely. Our jewelry makes the perfect gift for any special occasion.
Is gift wrap available?
We offer complimentary gift wrapping upon request. If you would like to include a personalized gift card, we can provide one for a small charge.
Can the packaging box color be customized?
Currently, our signature AIVA branded boxes are available in one exclusive color, and box color customization is not offered.
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Frequently Asked Questions
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What are lab-grown diamonds?
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Are lab-grown diamonds are real diamonds ?
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Can I resize or repair lab-grown diamond jewellery?
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How do I know if a lab-grown diamond is of good quality?